1. Who are the What's On Frankston team and how do I contact them?

   What's On Frankston is administered by Frankston City Council's Tourism and Campaign Marketing Unit, the same team who deliver the Discover Frankston website and Facebook and Instagram pages.

   The team's role is to maintain the calendar and provide support to users.

   If you have any questions for the team please 'Send a Message' via your What's on Frankston account or email tourism@frankston.vic.gov.au and the team will be able to assist you.

   If your questions is about a specific event, please refer to the contact details contained in the event listing.

2. How do I list my event on What's On Frankston?

   Check to see if your event is already listed, as we automatically source a large number of events from across Frankston City and surrounds.

   It's not there? Not to worry, we have you covered. You can submit your event easily for free! You just need to register with What's On Frankston (you can also login with your Facebook or Google account) and then you can start submitting your events.

   The Submit an Event page will guide you through the listing process. You will be asked to add at least one image for your event.

   When you submit your event for approval, a member of the What's On Frankston team will review your new listing and publish, if suitable. For more information, view the event guidelines.

   You can add as many events to What's On Frankston as you wish.

3. What does it cost to list my event on What's On Frankston?

   It is free to list your event on What's On Frankston. Simply register for a free account and following the instructions to load your event.

   If your event is already listed on one of our source pages it may already be listed. Please search the website to ensure your event is not already listed before creating a new event.

4. What do I need to know about using images on my event listing?

   You will need a good quality photo and/or image to support your event listing. Files can be jpg., png., or gif. and must be less than 2MB. Standard image dimensions are 900px wide by 600px high or 3:2 aspect ratio. Images must not contain text or logos.

   When attaching a photo and/or image to your event you are indicating that you have the right to distribute and publish the photo and/or image.

   The image used may be used to promote your event on other Frankston City Council digital platforms including Facebook and Instagram. Please email tourism@frankston.vic.gov.au to advise if you do not want to this occur.

5. Can I submit an online event?

   Yes! If your event isn't already showing on the website (we source a large number of events automatically), follow the steps above to submit an event.

   When you reach the Event Location section in the form, simply check the box This is an online event and enter a short description about the type of online event, e.g. Happening on Zoom.

6. Can I submit a free event?

   Yes! If your event isn't already showing on the website (we source a large number of events automatically), follow the steps above to submit an event.

   When creating your event simply indicate the cost by using the term free in the description.

7. Tips for adding an event

   When submitting an event you can include the following information. Items marked with an asterisk (*) are required. It is a good idea to have the required information ready before you submit an event.

   Event Details

   • Event Title *
   • Event Organiser
   • Category of event (choose from dropdown) *

   Event Location *

   Enter the street address of the event. Google's location API helps to pinpoint the address. You may also choose to make the event an online event without a location.

   Event Dates *

   Include all dates of the event. Events can have single or multiple dates. They may be repeating dates as well, monthly or weekly. If you have an event that lasts for many days you may choose a start and end date.

   Event Description *

   Enter the description of your event. You can add lists, links, or event headings to ensure the text is easy to read.

   Contact and Booking Details

   Make sure to enter contact information and booking details for your event. The information you can add includes:

   • Office phone number
   • Mobile phone number
   • Email address
   • Website URL (include http:// or https://)
   • Ticket Booking URL (include http:// or https://)

   Social Links

   If your event has a social presence, please include these in the listing to support attendees to connect directly with you. Some socials connections are suggested for you below. You may add any which are applicable.

   • Facebook page URL
   • Instagram URL
   • Twitter URL
   • YouTube Channel URL

   Cover Image *

   Add an image file smaller than 2MB. It can be a jpg., png., gif. or webp. image. To maintain consistency with the rest of the site start with an image round 900px wide by 600px high. Larger images will be cropped to fit this size and scale.

8. I submitted my event, what happens next?

   The What's On Frankston team will review your event submission. If it's appropriate it will be approved and go live on the site within 2-4 business days.

   For more information, view the event guidelines.

9. How do I edit or remove my submitted event?

   Log into your account and click the account menu icon and select My Submitted Events from the menu options.

   Find the event you wish to modify or remove (if the event has already been approved, first choose the Approved tab on left) and either select the Modify or Remove option.

   If you're editing the event, make any changes you need and re-submit for approval. Please allow 2-4 business days for your changes to appear.

10. Can I duplicate an event I previously submitted?

    Yes! Log into your account and click the account menu icon and select My Submitted Events from the menu options.

    Choose the Expired tab on left and find the event you wish to copy. Click the Duplicate link, make any changes you need and then submit as usual.

    Once approved it will go live on the site within 2-4 business days.

11. How do I change an event that I didn't submit?

    We automatically source a large number of events from across Frankston and there is occasionally a delay between any changes made to the source event and the published event on What's On Frankston.

    If you are the event organiser and would like to edit or remove your event, please contact us directly by emailing tourism@frankston.vic.gov.au.

12. Why isn't my event appearing?

    Don't forget you need to allow 2-4 business days for your event to appear once submitted.

    However, sometimes an event will receive a rejection. It may not be approved because it is already listed in the calendar from another source, it had inappropriate content, or was from outside our catchment area.

    Whether or not an event is listed or approved is solely at the discretion of the What's On Frankston team. For more information, view the event guidelines.

    If you feel your event should have been approved, please contact us via tourism@frankston.vic.gov.au.

13. My event appears twice, how did that happen?

    Did you list your event on another platform, e.g. Eventbrite, TryBooking or Humanitix? Our What's on Frankston team regularly review the listings and will hide duplicates of an event. However, if we have missed it please send an email to tourism@frankston.vic.gov.au. or send a message to an admin via your user account and we will take a look.

14. How do events get featured?

    Featured events are on the homepage of What's On Frankston and sit at the top of the page. These events are updated frequently, and we cannot guarantee how long an event will be featured on the homepage.

    The featured events are either Council sponsored, Council run programs and/or events, or are likely to enhance the visitor experience.

    Whether or not an event is featured is at the discretion of our What's On Frankston team.

15. Do I need an account?

    Yes, you need to create an account before you are able to submit an event. This is to ensure we can contact you as an event organiser to support your listing.

    Once you have created your account you can post an event, update your submitted events, view your event alerts, view your shortlisted events, and send a message to the What's on Frankston team.

    If you are a public user of the website (not listing events), you do not need an account to browse and find events of interest. However, if you choose to create an account you will be able to personalise your experience, build your own event shortlist and receive alerts when events of interest are added to the website.

16. How do I create alerts?

    Stay up-to-date with event information that is important to you by registering for email alerts.

    If your favourite category is Markets, once you have clicked on the Markets category you will be given the option to Save Search as Alert. You may like to refine the search and select markets within a date range, suburb or kilometre radius.

    You can choose to be emailed daily, weekly or monthly with the events in that category.

17. How do I create My Shortlist?

    You have selected your favourite event but you don't want to have FOMO (Fear of Missing Out). Open the event and click Save this Event. You will now receive an event alert one day prior to the event.

    If you are not sure how many events are on your shortlist, simply login to your account and click on the folder My Shortlist or My Shortlist Calendar to see the week, month or year ahead.

18. I forgot my password. What do I do?

    If you have forgotten your password, you can reset it at this link .

    You will receive an email with a link to reset your password. For your own security, we cannot reset your password over the phone or by email.

    If you know your current password and would like to change it, then you can do that via your Account Settings page.

19. How do I change my password?

    If you know your current password and would like to change it, then you can do that via your Account Settings page.

    For your own security, we cannot reset your password over the phone or by email.

    If you have forgotten your password, you can reset it at this link. You will receive an email with a link to reset your password.

20. How do I change my account details?

    You can change your account details, event alerts, event notifications, change your password and delete your account at the Account Settings page.

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